Are Physical Products A Real Hassle?
Recently, James Brausch who is a well known internet business marketer and a mentor of mine released a physical product to his large collection of internet marketing products. This was a change for him considering it was the first physical product he has released at his site. It was also a rather odd change. If you know James, he’s all about teaching ways to reach freedom using freedom business systems. These are systems which will require little or no effort to keep running, therefore, allowing the owner to have freedom.So, why in the world did he decide to create a physical product?A physical product has the following disadvantages that James discussed
at his blog:
- Development time (takes longer to develop)
- Manufacturer hassles.
- Shipping hassles. (Physically dealing with the postal service or dealing with domestic shipping)
- Returns. (Customer must send the product back, to who? Who pays for returning? Restocking issues)
- Chargebacks.
Well, there are now ways to avoid the majority of these issues.
You can read the wrest of James advice here: Why A CD Product?
I decided to do a little bit of research by searching a number of other blogs to see what some other top marketers have said about physical products.
Here are a few excerpts from a few blog posts I’ve found.
” Confirm that they are willing
to pay money to solve that problem (they should already
be spending money on solving that problem). Then create
your own, high-quality product to also solve that problem.
Creating that product can be as simple as interviewing
one or several experts on the topic and recording those
interviews. You now have an audio product. Have those
interviews transcribed and you now have an ebook or a
physical product. ”
So in reality, any digital product can very quickly become a physical product.
It only takes a few minutes to send your digital files to a manufacturer who can create as many CD’s as you need on the fly and they’ll take care of all the shipping and most of the other issues with physical products.
I have a feeling most people quickly picture themselves taking hours out of their day to:
- Make a cover picture
- Burn a CD
- Package the Product
- Drive to post office
However, all of that can very easily become a completely automated business system.
Here’s what Alex Mondossian had to say about physical products:
” It’s no surprise that ebooks are the “staple†information
products on the Net. It doesn’t matter if you utilize Adobe
PDF or http://www.EbookGenerator.com from my partner,
Armand Morin. What’s important is that you offer your
readers (and listeners) some type of ebook. And if you’re
going to charge for that ebook, I highly recommend you
offer a “PHYSICAL CD†version for just $10 or $15 more.
Even at $5 more, it’s worth it. Your refund requests will
instantly be lower and you’ll have fewer and fewer “tire
kickers†who order your information products. ”
” I recommend getting “PHYSICAL†with your software products
as well. If you offer downloadable software online, offer
a CD “back-up†version for $5 more. Remember, you can
always put a package insert into your mail piece and
capture more sales OFFLINE. I do this all the time and the
fulfillment house I recommend is run by Bret Ridgway in
Terre Haute, IN. It’s called
http://www.SpeakerFulfillmentServices.com and he’s always
done right by me. ”
Wow, that’s some great advice right there! So, really, it sounds like physical products aren’t so bad. There are some benefits that strictly digital products won’t have. Often, you won’t capture any mailing address for digital products, mainly because it isn’t a requirement of the seller. There’s nothing being sent to the customer physically.
Another benefit is that a physical CD version of a product you can charge $10 or $15 dollars more. I guess a physical product may contain more perceived value to a customer assuming Alex has tested this. Also, some people just like having a physical CD for their bookshelf so they won’t forget about it.
And, one more benefit is the refund requests. More often then not, a physical product will prevent “tire-kickers” or more often than that, you’ll have scam artists. The one’s who scam you are always the customers that will buy a digital product and get a refund immediately after purchasing just to end up receiving your product free.
Yet another internet marketer has posted an entry about offering both types of products. a href=http://www.michelfortin.com/>Michel Fortin, who’s known for his amazing copywriting abilities, talks about hybrid products:
” selling a package that includes both digital and physical components — i.e., immediate delivery online of the digital component, and a physical product sent by mail or courier. ”
Ok, that’s one great technique that anyone who has a physical product should include. Some have said a downside about the physical product is the wait time to receive it. However, giving some part of the product to the customer immediately using a digital file will help prevent more refunds, or, I should say fraudulent refunds.
So, my few minutes of research has provided me with an answer for my entry title: No, physical products are not a hassle.
I’ll talk more about physical products and how you can easily fit them into a business system in another post.
